Politique d'expédition

Policies 

Terms of Service
Shipping Policy
Local Pickup Policy
Privacy Policy
Warranty and Return Policy

 

Shipping Policy

 

At IT Warehouse Vancouver, we are committed to providing a seamless and efficient shipping experience for our valued customers. Please review the following information regarding our shipping policy:

 

Processing Time:

 

All orders are processed within 2 business days (excluding weekends and holidays) after payment verification.

Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

 

Shipping Methods and Rates:

 

We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and express shipping.

We reserve the right to charge additional shipping fee, which may be due to: low shipping charges, remote customers, expedited shipping, or other factors affecting shipping charges.

 We keep the right to change couriers.

Delivery Time:

 

The estimated delivery time depends on the shipping method selected and the destination address.

Domestic orders generally arrive within 1 to 7 business days after shipment, while international orders may take longer due to customs clearance and other factors.

Please note that unforeseen circumstances, such as weather conditions or transportation delays, can occasionally impact delivery times. We appreciate your understanding in such situations.

 

Order Tracking:

 

Once your order has been shipped, you will receive a shipping confirmation email or SMS (if provided during checkout) containing a tracking number and a link to track your package.

Please allow up to 48 hours for the tracking information to be updated in the carriers’ systems.

 

Shipping Restrictions:

 

If your location is not within our shipping area, we apologize for the inconvenience and encourage you to reach out to our customer support team for possible alternative solutions.

 

Address Accuracy:

 

Please ensure that you provide accurate and complete shipping information during checkout.

We will not be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

 

Customs and Duties:

 

For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authority upon delivery.

These additional charges, if applicable, are the sole responsibility of the recipient and are not included in the product or shipping prices.

We recommend contacting your local customs office for more information on potential fees associated with importing goods.

 

Shipping Support:

 

Should you have any questions, concerns, or special requests regarding shipping, our customer support team is here to assist you.

Please reach out to us via email and we will respond to your inquiry promptly.

Please note that this shipping policy is subject to change without prior notice. We encourage you to review the most up-to-date version of our shipping policy on our website or contact our customer support team for any clarifications.