Warranty and Return Policy
At IT Warehouse Vancouver, we stand behind the quality of our products and strive to provide a satisfying shopping experience for our customers. Please review the following information regarding our warranty policy:
We offer a 30 days warranty on all used and new products from the date of receipt, unless otherwise stated.
Our warranty only covers “Same as described”.
Warranty Claim Process:
To initiate a warranty claim, please contact our customer support team within the warranty period with the following details:
Order number or proof of purchase
Description of the issue or defect
Supporting evidence such as photos or videos, if applicable
Once we receive your warranty claim, our team will assess the provided information and determine if the product is eligible for warranty coverage.
In some cases, we may request that you send the product back to us for further evaluation. We will provide instructions on how to proceed if this is necessary.
If the product is deemed eligible for warranty coverage, we will offer one or more of the following resolutions:
Step 1: Repair - We will repair the product free of charge, including any necessary parts and labor. If not repaired, go next step;
Step 2: Replacement- We will replace the defective product with a similar unit of the same or comparable model.If no replacement available, go next step;
Step 3: Refund: If a repair or replacement is not feasible, we will offer a full refund for the original purchase price.
Our warranty does not cover the following:
Damage resulting from misuse, abuse, accidents, or improper maintenance.
More wear and tear, or cosmetic damage.
Damage caused by unauthorized repairs, modifications, or tampering.
If you are required to ship the product back to us for warranty evaluation or repair, you will be responsible for the shipping costs, unless otherwise specified by our customer support team.
Our customer support team is available to assist you with any questions or concerns regarding warranty claims. Please contact us via [Provide contact information: e.g., email, phone number] for prompt assistance.
Please note that this warranty policy is subject to change without prior notice. It is always recommended to review the most up-to-date version of our warranty policy.